Delivery and returns

Where do you deliver?

All around the world.
If you have any concerns, please reach out to hello@mylittlepie.com

How long it takes to receive my order?

*In connection with the situation in the world, for today parcels will be shipped within 14–30 days (7-20 days on average).

Depending on the destination, but not more than 14 days on average. Standard delivery is provided by the services with a delivery period of up to 2 weeks, by courier to the door or the Post Office. Delivery time includes only business days, excluding weekends, national and state holidays, and force majeure circumstances.

Taxes and duties
All orders are shipped on a DDU (Delivery Duty Unpaid) basis, but sometimes your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country you are shipping to.

In most cases, there shouldn’t be any additional taxes on the shipment.

Shipping fees: 35 EURO worldwide
Payment method: Credit cards
Debit cards
PayPal
Bank account

WHEN WILL MY ORDER BE DISPATCHED?

We aim to dispatch all orders within 48 hours of receipt of payment, except during public holidays when there may be extra delays. The delivery times provided by My Little Pie are estimates only. My Little Pie will not be held accountable for late deliveries or loss or damage relating to late deliveries.
If your order is for a special occasion and is needed by a specific date, feel free to get in contact with us by emailing hello@mylittlepie.com, and we will do our best to get your order delivered in time!

HOW CAN I TRACK MY ORDER?

After you have completed your purchase and your order has been dispatched from our warehouse, you will receive a dispatch confirmation email from us. This email will provide you with the necessary tracking details for your order.

CANCELLING OR AMENDING YOUR ORDER

Unfortunately, My Little Pie is unable to accept any changes to a confirmed order. If you have accidentally entered incorrect shipping details, we can amend these only if the order has not been shipped yet.

In case of cancellation of an already sent order, the refund will be made within 3-7 working days through the page where the payment was made. Shipping and handling fees will be deducted from your refund total.

RETURNS

We hope you are happy with everything you buy from My Little Pie.

If you are unsatisfied with your garment(s), you may return it to us for an exchange or refund.

All items must be unworn, untarnished, and unwashed with original tags and packaging intact.

This excludes items that have been personalized for you:

- underwear

- hosiery

-  goods for newborns (sleepsuits, bodysuits, pajamas, shorties, etc.), refurbished items, and clearance items.

You have 15 days from the day of purchase to return your items for a full refund.

If you received the wrong item, please contact our customer service at mylittlepie.official@gmail.com or hello@mylittlepie.com with the subject “wrong item” and your order number, and they will help you.

My Little Pie will do everything to deliver items to you, in excellent condition. If you receive a damaged item, please email mylittlepie.official@gmail.com or hello@mylittlepie.com with the subject “reclaim”. Before sending the item back, please email a picture of the damaged product and explain the problem.

My Little Pie will pay for the shipping back to our facility, regarding reclaims.

Return product/s will be assessed, and we will notify you if your return has been accepted. Item/s which do not satisfy the above conditions of Return will not be accepted and will be returned to the customer at their expense.

The above policies relate only to purchases made from the mylittlepie.com website. All items purchased elsewhere must be returned to the original place of purchase, including faulty items. In this instance, the policies of that retail store will apply in terms of exchange or refund for change of mind. Your rights under the law for faulty items still apply.